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Appcelerator analytics times out

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I'm trying to access the analytics for my app, but after several minutes I get a message that says "Couldn't get data for [my app]. Trying to get data for the app took too long." I can use the options like "June 2014" and "Last 7 Days" to see the analytics for those periods, but I want to be able to set a date range so I can go back to when I first put my app in production last year. I have no idea who to contact about this and it seems that this is relatively new (I was able access analytics a month or two ago with no problems).


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